Our company assists any customers at any phase of business or software development — from startups at the ideation stage to mid-sized businesses and large enterprises with a focus on optimization and expansion no matter the industry they operate in.
Explore our Maintenance services
RAD Corporation software maintenance services ensure all-round support
Full cycle services
RAD Corporation software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. RAD Corporation releases your company’s staff of routine tasks and helps to optimize IT costs.
Seasoned team
Our team of 70+ professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.
Out-of-the-box expertise
Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.
Budget flexibility
Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, RAD Corporation offers a wealth of options to switch to.
Services
Out-of-the-box expertise
We offer 1st, 2nd and 3rd level support services for applications developed by RAD Corporation or by any third party vendor. RAD Corporation team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.
L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.
Application maintenance
You can focus on core business activities while RAD Corporation takes care of your IT infrastructure.
System monitoring
24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.
Application monitoring
Server monitoring
Network and remote connectivity management
Event log management
Backup & recovery
Pre-support audit
RAD Corporation offers independent audit for software products to understand whether they are ready to be taken over by support engineers.
As a result, you get a document that contains a detailed project status assessment as well as recommendations on its enhancement. According to the results, the project can be improved or handed over for maintenance.
We inspect software both developed by RAD Corporation and third parties
Average annual support and maintenance costs can be 5 to 15% of development cost
The more the project is ready for maintenance, the less you have to pay for it thus optimizing future support expenses
DevOps solutions
We do more than product support. If you realize the close connection between the work done by developers and IT specialists, you need to give the DevOps methodology a closer look. DevOps concept aims at automating the process of software delivery and infrastructure changes and makes the whole process of development, testing and maintenance rapid and secure.
Continuous testing
Continuous monitoring
Continuous release & deployment
Continuous feedback & optimization
Third-party application takeover
RAD Corporation carries out complete 3rd party application takeover and maintenance.
