Our company assists any customers at any phase of business or software development — from startups at the ideation stage to mid-sized businesses and large enterprises with a focus on optimization and expansion no matter the industry they operate in.
Digital Commerce
With a tailored approach, consumers can make their purchases via their choice of sales settings
Retail
Consumers, employees and partners utilize diverse channels to reach their objectives — be it researching product information, completing transactions or collaborating.
With all these channels come immense opportunities and tough challenges given that customers order through multiple channels and through multiple locations. Whether you’re taking your first steps into ecommerce development or building on existing foundations, we help you meet these challenges by providing you with integrated and scalable technology solutions for retail.
Channels
Web
- Mobile
- Store
- Social
- Devices
- Call center
Commerce
Personalization
Product information
Pricing & promotion
Search management
Order & reservation
Store fulfilment
Inventory management
Real-time tracking
Customer service
Queries & feedback
Claims & returns
Tech support
Operation
Customer insights & segmentation
Loyalty programs
Campaigns
Shipping & delivery
3PL & 4PL management
Reverse logistics (returns)
Warehousing & storage management
Billing & payments
A/R & A/P
Taxation
Refunds
Predictive analytics & big data
Continuous customer experience
With a tailored approach, consumers can make their purchases via their choice of sales settings: they can channel‑hop among online and physical stores, smartphones, tablets, social media, and call centers. We help you make all your channels connected, integrated, and consistent thus ensuring seamless customer journey.
Mobile
Augmented/virtual reality
Location-aware functionality
Product availability
Mobile payments
Self-service bots
Web
Product catalogs
Product comparison/personalization
Inventory look up
Store locator
Support/FAQ
Social
Profile-based personalization
Loyalty programs
Product reviews
Community
Call center
Customer support
Claims & refunds
After sales services
Self-service (IVRs)
Store
Interactive digital displays
Internal sales tools
POS & kiosks
Comprehensive analytics
Customers, cross-channel and cross-device, generate clues every day as they search, browse, friend, like, tweet, blog, shop, and buy online.
The challenge for retailers is to find these answers hidden within those massive data sets from diverse sources, and we deliver comprehensive analytics solutions to help you here.
Collect
Integrate, enrich and store all multi-device and contextual customer data.
Analyze
Extract insight on what each customer is most interested in at any moment in time.
Act
Present your offerings to the right target audience, exactly when and where they are needed.
Profile
Build and continuously update 360-degree customer profiles in real time.
Target
Segment and predict customer behavior, and build and target new offers accordingly.
Marketing & merchandizing Insight
Merchandise planning & assortment management
Pricing & promotions
Sourcing, vendor management & insight
Buying
Private label
Collaborative retail
Supply chain insight
Demand & replenishment planning
Inventory & order response
Logistics & fulfillment
Customer insight
Commerce orchestration
Customer engagement & personalization
Store & digital commerce
