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eLearning Services

e-learning holds prominence in corporate life

In today’s world of technological innovation, e-learning holds prominence in corporate life. Most of the organizations are leaning towards delivering custom e-learning solutions to meet diverse training objectives. There are various benefits of e learning from boosting workforce engagement, bridging skills-gaps, and improving organizational performance.

You can access short chunks of information on mobile devices or play games while learning based on your pertinent need. From compliance and sales to onboarding and soft skills, e learning has so much to offer.

Compliance and Policy

To really achieve widespread and lasting compliance

We operate in an increasingly regulated world. Every organisation faces the challenge of ensuring teams are aware of policy and regulations.

But awareness, assessment and short term memory recall are not enough. To really achieve widespread and lasting compliance, you need to

  • Bring about a behaviour change that sustains beyond a training event
  • Deliver that change in a cost effective and consistent way across a large audience, often in tight timeframes
  • Empower people to act and support them in challenging situations where compliance comes into play and the answer isn’t obvious
  • Have unquestionable proof for audit and external stakeholders – with assessments that actually means something

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Our approach

We see three elements as vital to effective compliance programmes:

  • Campaign for change
    Compliance won’t happen unless your teams are aware there’s a need to do something differently. Training is rarely the answer. A multi-channel campaign approach is far more likely to open minds and hearts to making a change.
  • Design for impact
    Through our range of proven learning design techniques, we bring learners on the journey to making that change. Context, stories, challenge, motivation, and effective assessment all play a part in this.
  • Sustain for results
    Make sure you are supporting your team beyond the course. Through strong calls for action, creation of communities, and ongoing communication through portals and other channels, we ensure that there’s an ongoing conversation and the initiative remains alive in your organization.

Experience

The experience you deliver to your customers is the single most critical factor in determining the success of your business. So the quality and effectiveness of your customer service training must be at the heart of your business strategy.

You need it to:

  • Simulate real experiences with customers, allowing practice in a safe environment
  • Model best practice in customer service and ensure a consistent approach across your business
  • Be available at point of need – which may be ten minutes of quiet time on the shop floor.

Customer Experience

The managers need to, well manage

We ask a lot of the modern manager. They need to be role models in a wide range of business and personal effectiveness skills, from communication to time management. They also need to have strategic insight and understand the complexities of the business and market they’re in. And they also need to, well, manage.

It’s a lot to ask. So their learning programmes need to be as flexible and responsive as we ask our managers to be. Management learning needs to:

  • Be available on demand – accessible when managers need support for a specific need, such as upcoming performance management conversations
  • Provide high quality, stimulating content, from respected sources
  • Provide a mix of resources, balancing in-depth research and immersive practice with short quick-hit updates and examples
  • Provide opportunities to share, collaborate and hear from peers

Our approach

Our leadership and management programmes are designed to make a difference, through:

  • Access to a range of resources
    We create resource-driven portals and toolkits for managers. These include best practice examples, hands-on practice, techniques to apply immediately, as well as links to more in-depth articles and research. We combine them in a personalised leadership and management portal for your business
  • Application to build experience
    Managers don’t just need to know. They need to do. We create scenarios that help managers to practice challenging skills in a safe environment with expert feedback
  • A platform for sharing
    collaboration with peers and experts is part of our portal approach. Through webinars, discussion forums, assignments and groups, managers work and learn together

Leadership and Management

It’s as true in learning as anywhere else: first impressions matter

Help your new team members to belong and be productive from the beginning.

It’s as true in learning as anywhere else: first impressions matter. If you’re onboarding new members of your team, you need to ensure first that learning and support experiences set the right tone. You want them to feel they’ve made a great decision to join you – and the learning experience plays a huge part in that.

Taking induction further, many organisations are seeing the value of bringing new apprentices into the workplace. There are enormous benefits to the organisation and the individual.

Induction needs to be consistent, cost-effective, and, ideally, start before people join your business. Our approach and services will help you get there.

Our approach

We’ve designed and developed onboarding learning programmes for several organizations. We think it’s about four things:

  • Belonging
    Help your new hires see what a great decision they’ve made to join you. Strong advertorial messages and high quality video content can play a key role in this. This can include starting with a pre-induction programme, providing access via an induction portal ahead of day 1, to motivating messages to start immersing your new joiners in the organisation.
  • Believing
    Help new joiners understand and believe in what you stand for, and start to internalise and act in line with your values and beliefs. We put an emphasis on sharing the organisation’s stories – where you’ve come from, what you believe in, what it means to be part of the team.
  • Behaving
    Values underpin what it means to be part of a new organisation. You want people to start making decisions and acting in line with your values. How? Through scenarios and challenges, which put your values and procedures into action, with feedback from experts.
  • Beginning
    This is where new joiners move into their role and into being productive. We continue to support new joiners, often through a dedicated portal, which links to the next set of challenges and learning experiences.
  • Make it a movement
    Customer service is everyone’s job, every day. You have to keep it alive through spaced interventions and reminders.

Onboarding and Induction

Success in most job roles is governed by effective processes

Success in most job roles is governed by effective processes. Sometimes these cut across sectors, like infrastructure and other systems. But often they are industry and organisation specific. That might be the process you use for consulting with your clients, or how you use a specific engineering process to achieve a competitive advantage.

Challenges

If you need people to apply that process – you need to train them. Challenges in systems and process training can include:

  • Consistency
    Make sure everyone is learning the same best practices.
  • Engagement
    Your specific technical and process approach is too important to feel like a chore to work through.
  • Activation
    It’s not just about understanding. It’s about taking responsibility for application of your processes and procedures, and knowing how and when to use the right ones.
  • Ongoing access
    Make sure reminders are on tap at the point of need.

Our approach

  • Create context, sell the benefits
    All processes and systems are enablers of a business goal. If you don’t focus on that goal, and provide some context for it, you miss an opportunity to get learners focused on how the process and system enables them to do better – there’s usually a ‘better for you, better for the business’ message that needs to be delivered upfront.
  • Tell a story
    You need to show how the process brings about improvement, by making the learner a problem solver, giving them the tools to solve it, and setting realistic challenges.
  • Focus
    More is not better. You need to apply the 80/20 rule and focus on only key tasks. Simple performance support, in-system practice, or help can handle the rest.
  • Let them get stuck in
    Practice makes the difference. Provide combinations of Show Me (demonstrations of tasks), Try It (opportunities to practice with feedback when they get something wrong) and Test me (scored and assessed to confirm learners can do each task).

Technical, Process and System

Success in most job roles is governed by effective processes.

Success in most job roles is governed by effective processes. Sometimes these cut across sectors, like infrastructure and other systems. But often they are industry and organization specific. That might be the process you use for consulting with your clients, or how you use a specific engineering process to achieve a competitive advantage.

Challenges

If you need people to apply that process – you need to train them. Challenges in systems and process training can include:

  • Consistency
    Make sure everyone is learning the same best practices.
  • Engagement
    Your specific technical and process approach is too important to feel like a chore to work through.
  • Activation
    It’s not just about understanding. It’s about taking responsibility for application of your processes and procedures, and knowing how and when to use the right ones.
  • Ongoing access
    Make sure reminders are on tap at the point of need.

Our approach

  • Create context, sell the benefits
    All processes and systems are enablers of a business goal. If you don’t focus on that goal, and provide some context for it, you miss an opportunity to get learners focused on how the process and system enables them to do better – there’s usually a ‘better for you, better for the business’ message that needs to be delivered upfront.
  • Tell a story
    You need to show how the process brings about improvement, by making the learner a problem solver, giving them the tools to solve it, and setting realistic challenges.
  • Focus
    More is not better. You need to apply the 80/20 rule and focus on only key tasks. Simple performance support, in-system practice, or help can handle the rest.
  • Let them get stuck in
    Practice makes the difference. Provide combinations of Show Me (demonstrations of tasks), Try It (opportunities to practice with feedback when they get something wrong) and Test me (scored and assessed to confirm learners can do each task).

Sales and Product Knowledge

Make sure your sales and product knowledge learning programmes mean business

Your sales team are keeping you in business. Make sure your sales and product knowledge learning programmes mean business.

The Harvard Business Review recently surveyed over 160 sales teams and they identified major sales challenges:

  • Buyers have more information than ever before on their competitors and their own products, so sales staff really need to know their stuff.
  • 85% of companies report increases in product line breadth and complexity. For high-tech clients it’s not unusual to see a new product release every few weeks, further increasing the challenge to keep up with the product range to maintain credibility.
  • 62% say it takes more than seven months to get a sales person up to speed. Speed to competence is a key factor in enabling sales teams to be competitive. This is especially true in consultative and solution selling contexts.

Our approach

We’ve developed targeted eLearning solutions, LMS portals and blended programmes for global sales teams in many leading organizations.

  • Focus on results
    Product knowledge learning is a tool to equip your team. It needs to get to the point quickly. Think 10-15 minute interventions that enable the team to take just what they need to get productive with customers quickly. Of course it needs to be available wherever they are, and we design for multi-device access.
  • Create context and practice opportunities
    We create focused scenarios to work your team through the challenges from understanding needs, positioning a solution and closing the sale. Game-based and video approaches put them through their paces.
  • Sustain performance through portals
    Keep it agile and sustain performance through focused sales and product knowledge portals. This provides sales audiences with a channel to keep up with the latest developments and provide feedback on what’s working with customers. You can also extend your reach to customers, as we’ve done with Sony and others.