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Consultancy and Trainings

We recognise the need to provide value in learning and measure success against learning and business objectives, ensuring you deliver long-term return on investment

Digital and Social Learning Strategy

Ready to develop a social learning community

Do you have new organisational developmental goals, but not sure what strategy you need to achieve them? Ready to develop a social learning community, but don’t know where to start?

Our expert Learning Consultants will help you develop a more strategic approach to digital and social learning.

How we can help

  • Digital strategy and training planning
    We’ll work with you to understand the challenges of your learners and the readiness of your organization, how to leverage your existing technology and how best to introduce new technology
  • Social learning strategy
    We’ll design an approach that compliments your organisational readiness, understands how to use social learning to generate maximum learning impact, as well as emphasis on improving approach and implementation methods
  • Blended learning design
    If you are new to the concept of 70:20:10 and need to understand the best models for your audiences, work environments and other considerations, we can design a strategy and approach that’s tailored to you
  • Deliver supportive learning and development
    We’ll do this by helping you to define your short, medium and long term plans and we’ll support you across your eLearning, LMS and learning campaigns
  • Measurable success
    We recognise the need to provide value in learning and measure success against learning and business objectives, ensuring you deliver long-term return on investment

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Where we can help

Using models like MOSCOW and simple analysis steps we can help you to

  • Map your digital requirements to your learning and development strategy, both in content and LMS
  • Define your readiness for social learning and map out the steps to build sustainable online communities
  • Establish the principles of blended learning in your organisation and outline the steps to improve the contributions to the 70:20:10 learning mix

Defining Requirements and Training Need Analysis

Do you have an abundance of learning data you need to turn into a plan?

You’ve got a training need – but how big is the scope? How will you approach the programme? Do you have an abundance of learning data you need to turn into a plan?
Whether you’ve got lots of data to formulate a training needs analysis, but don’t know where to start, or you simply need to better understand the scale of the potential project you’re undertaking, we can help.

How we can help

  • Learning programme and project definition
    We’ll help you move from initial ideas through to a clear vision for your programme
  • Training needs analysis
    Our Learning Consultants will support you to define the needs of your business (and your learners) to create a training plan that effectively meets those needs with effective solutions

Where we can help

Working alongside your teams and subject matter experts we will

  • Identify organizational objectives
  • Define the skills needed to meet the objectives
  • Evaluate the skills already in place
  • Include the learning already in place and map this to the required skills matrix
  • Specify the training development required to meet the training need

We will use a blend of meetings, interview techniques and data analysis to gather the data needed to define your learning needs.

Blended Learning

We’ll work with you to design and develop blended learning solutions

Blended learning is about combining different modes of learning to create a comprehensive learning experience. We’ll work with you to design and develop blended learning solutions that includes webinars, virtual communities, classrooms, coaching, eLearning, assessment, and qualifications or accreditation.

How we can help

Using these steps we can help to gather, analyse, design and test the blend of your choice

  • Needs analysis
    Define learning objectives and target audience
  • Define key drivers
    Is it to reduce costs, improve performance or reach more?
  • Match content to delivery
    Each learning point/topic will be handled by a particular delivery method
  • Check against target
    What do the different types of learners want?
  • Assess constraints
    What are the most realistic delivery channels and what’s the budget?
  • Define blend architecture and learner
    What will the learners experience?
  • Test, amend, document
    Check ROI, adjust the blend and produce a design
  • Set up work
    Brief and manage the design and development process for each component in the blend

Where we can help

Our blended learning services include

  • Blended needs analysis and design
    Through quantitative interviewing, gathering your needs, analysing your audiences and their working environment we can produce the right fit blend design for you and your learners. Our Learning consultants have years of experience in producing the ultimate blend design.
  • Comprehensive programme management
    Blend design is not just about the idea but also about the development of the various blend components, whether online or offline activities. Our experiences programme managers can ensure that all the components are delivered to the desired standard, budget and on time. Let us take the pressure off you.
  • The platform
    A great blend is not just about the design of the learning activities or the order they happen in but also ensuring the routes through the blend are learner friendly and add to the learners experience and engagement. Whether you have an LMS you would like us to design the blend around or you would like us to provide you with a portal/LMS that makes the best of your blend we have the technology and the expertise to help.
  • Design and development of bespoke eLearning
    The blend is about many things – Workplace activities, digital content (including videos, podcasts, infographics, assessments, PDFs) webinars, classroom sessions, action learning sets, qualifications and accreditations. Bringing together the best of our Learning Consultants, digital content design and development team, alongside City & Guilds expertise in qualifications – we can design and develop the perfect blend regardless of its purpose.
  • Internal marketing campaigns
    Get your learners engaged before the learning starts, drip feed the learning and messages via a campaign of activities. We can make even the most boring of subjects exciting. Learning campaigns are not just about communication but also about behavioural change – let’s make a difference.

LMS Support and Learning Platform Consultancy

We believe your Learning Development strategy and LMS should evolve simultaneously

Your LMS is not a one-hit-wonder, it’s a tool designed to create efficiency in the deployment of learning, and underpin your learning culture. This can include social learning, compliance, leadership and more. We believe your Learning Development strategy and LMS should evolve simultaneously. That’s why we’ve brought together a number of consultancy services to do just that.

Where we can help

Our LMS consultancy services include

  • Providing site administration and advanced solution support
    Either on premise with you or sat amongst our support teams. This can be a temporary support e.g. in the unexpected absence of a team member, or long-term.
  • Rolling out your strategy
    Including how we communicate the rollout of the LMS to the learners, the type of marketing and stakeholder engagement needed or simply planning your pilot through to a staggered audience deployment.
  • Developing an ongoing LMS strategy
    To underpin your annual L&D strategy. Designed to ensure you have the right functionality in place to enable your initiatives effectively.
  • Designing and curating content
    Our Learning Consultants can analyse your content structures and audience needs, and then re-design course pages, programmes and learning plans. We can also team up with one of the UX designers to establish how we make it easier for the learner to find the courses and content they’re looking for.

Learning Campaigns and Marketing Approaches

Want to improve performance? You need to start with awareness.

We’ve worked with many clients on campaign-based approaches to behaviour change. Our Awareness Campaigns make sure your learning has reach and makes a lasting impact.

Changing behaviours

Let’s remind ourselves why we’re in the learning business – to change behaviour.

Before changing behaviour we first attract people’s attention and open them up to the potential for change. A campaign-based approach is a great way to achieve this goal.

Whilst marketing professionals spend their lives campaigning to change behaviour, learning teams generally don’t think about the role of marketing in bringing about change. We think it’s time to bring the two together. Fortunately, we’re as obsessed with marketing as we are with learning.

How we can help

  • Designing a campaign
    Of learning resources and assets. This might include posters, viral videos, animations, microsites, responsive web apps, webinars, emagazines, expert podcasts, social media channels and interactive PDFs. We’ll plan the themes, segmentation of target audience, how best to reach them, and the timing and execution of the plan.
  • Developing assets and resources
    To achieve impact. We have produced a wide range of marketing resources, using all the media formats mentioned above.
  • Managing and evaluating
    Our programme team will actively manage the campaign. They’ll review the impact of the marketing through dashboards and metrics, adjusting as needed to ensure it delivers results.
  • Designing and curating content
    Our Learning Consultants can analyse your content structures and audience needs, and then re-design course pages, programmes and learning plans. We can also team up with one of the UX designers to establish how we make it easier for the learner to find the courses and content they’re looking for.

Where we can help

We’ve been a marketing-driven organisation since the beginning. We bring a wealth of experience in communicating messages to drive behaviour change.

In our campaigns we:

  • Use
    a range of channels and techniques to reach the target audience
  • Attract and convert
    Prospects into advocates and believers
  • Run
    A campaign that responds to audience feedback and achieves measurable results

Training Impact and Evaluations

It is one thing to believe your learning programmes have made (or will make) a difference

Cast your mind forwards a few months. If a colleague asked you to prove your investment in learning was good value for your money, could you? Could you present an irrefutable graph to quantify the impact on business performance? Would you like to?

The benefits of starting early

It is one thing to believe your learning programmes have made (or will make) a difference, but it’s an entirely different matter being able to prove it – quantitatively.

But do you need to prove it? Well, you could just leave it for now, and hope that either no-one asks you to do an evaluation, or that you can pull one out of the hat afterwards if required.

Evaluation building

We recommend building evaluation into a programme from the very start. If done well, being quick off the blocks will

  • Define your objectives
  • Improve your needs analysis
  • Enable continuous improvement of the programme
  • Create compelling arguments for further investment
  • Become an exemplar of accountability within your business
  • Impress awards judges, should you be interested in external recognition

What's included

  • Evaluation planning
    Creating a “what to measure, how and when” step-by-step plan, informed by a highly interactive onsite brainstorming session
  • Survey design and implementation
    Drafting surveys that ask the right people the right questions, and then use effective techniques to achieve high response rates.
  • Analysis and reporting
    Taking all the available evidence to produce “value for money”, “impact assessments” or “cost benefit analysis” reports that will prove both cause and effect.
  • Standardisation and benchmarking
    Here we take the lessons learned from the single-programme evaluation and create a practical framework that can be applied to all learning and development within your business into the future. This allows learning interventions to be benchmarked and compared, making evaluations even more meaningful.

Results you can trust

To ensure our evaluations are thorough and robust, we’ve partnered with the independent impact evaluation consultancy firm Boost Evaluation.

It’s never too early to start discussions about evaluation, so even if you are in the very early stages of your project, then get in touch to talk about how we can help prove to your stakeholders that their investment was money well spent.