Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase unless required under American consumer law or other relevant consumer protection laws. If you would like to request a refund or credit on a purchase, you should open a support ticket.
We will assess refund or credit requests on their merits, considering the digital nature of RAD Corporation items and the type of item preview that was available before purchase. There is no obligation to provide a refund or credit in situations like the following:
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill; or
- you can no longer access the item because it has been removed by its author from RAD Corporation (we advise you to download items as soon as you buy them to avoid this situation).